The application is called "Helpdesk".

Helpdesk does not require installation and does not make use of the registry.
The customer only has to download the 166kb executable and "Double Click" to make a connection.
The connection is initiated by the application on the customers request, to allow easy access through the customers firewall.

This application has been tested with Windows XP (Home and Professional). It has NOT been tested yet with Windows VISTA.
It may work OK, it simply has not been tested.

 

TIPS:

Keep the application handy on your Desktop for easy access.

Call first in order to insure there will be someone available to help you.

Once you have double clicked on "Internet Extension Support" (shown highlighted above), a green icon will appear in the application tray.
Yes, Double is incorrectly spelled Dubble in order to atrat your attention.

When you wish to disconnect your remote support connection, right click and select "Close".

When not active, this application is 100% secure and is completely innocuous.

 

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