There are two methods of network configuration. The first requires manual IP addressing in the network configuration ( old style bridges and external antenna). The second requires zero (none) configuration because the new Tranzeo "Customer Premise Equipment" has a built in router and provides the customer's computers with IP addressing. This doocument focuses on changing the Name Server settings for the first case, the manual IP setups.

We have been forced to change some of our IP address configuration.

To begin with, the change will affect almost every customer. The name servers in the computer’s Network Configuration must be changed. These MUST be changed or you will not be able to access email or websites.

PLEASE NOTE THESE EXCEPTIONS:

If you are using a router, whether wired or wireless, the router will have to have its configuration changed and not the computer’s. When you opened the “Internet Protocol (TCP/IP) Properties” window, if the addressing was set to “Obtain an IP address automatically” then you have a router providing your network addressing. The computer may still be configured with our DNS server information.

Below is a pictorial guide on how to accomplish this change.

First, Click on the “Start” button in the lower left corner of the display and then select “Control Panel”.

Second, when the “Control Panel” window opens, double click on the “Network Connections” icon. NOTE: If you do not see the view shown below, click on the “Switch to Classic View” located to the left of the icons. In the view below, it is “Switch to Category View”.

Third, right click on the active “Local Area Connection” in the LAN or High Speed Internet group. Then, select “Properties” in the popup menu.

Fourth, in the “Local Area Connection Properties” window, in the section, “This connection uses the following items:”  scroll down to the bottom of the list to “Internet Protocol (TCP/IP)”. Then click on the Properties button, as shown below.

 

Fifth, in the window that appears, “Internet Protocol TCP/IP Properties,” you will see in the lower area,  “Use the following DNS server addresses.” It should have two addresses as shown in the picture below: 216.110.198.196 (or whatever number is there) and 216.110.198.197 (or whatever number is there)(order is not important). These are the addresses that MUST be changed. I have reconfigured the routers so that they can act as DNS Proxy Servers. The advantage to this is that it does not matter what our vendors do in the future, our customers will not have to change their addressing again.  Using the picture below, delete the addresses in the DNS server section

Sixth, after deleting the old DNS server addresses, enter one new DNS server address. This address will be the same as the “Default Gateway” address. Therefore using the picture below as an example, the “Default Gateway” is 192.168.100.1. Use this address in the “Preferred DNS Server” field. Leave the “Secondary DNS Server” field blank.

If your Default Gateway is:                                  Then the Preferred DNS Server will be:

192.168.100.1                                                                                                192.168.100.1

192.168.120.1                                                                192.168.120.1

192.168.140.1                                                                192.168.140.1

Click on the “OK” button to save the settings (above picture). And the click the “Close” button to finish.

 

Please call us at 815-8631 if you have any questions or your configuration does not look like these images.